We understand that this process can be frustrating and tedious and we mirror your sentiment, but we do ask that you remain patient during the process as it is often, if not always beyond our control. We will always have your best interest in mind and look to rectify any problems as quickly as possible.
To make a request please submit any necessary photos of the request along with this downloadable form (Quality Control Request Form Download) and email the submission to firstname.lastname@example.org. We will then immediately notify the manufacturer of the problem and begin the process to supply the parts necessary to fix your item.
The Chosen Prime will send any replacement parts on hand with future orders as they become available, however we will ship parts out immediately if requested.